CUSTOMER CARE

 

Have any questions or concerns ? We’re always available to help! Please send us an email at support@johnteesshirts.com

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FAQ

 
How do I track my order?
 

Once you order is placed, an email confirmation with your order details will be sent. After the item(s) have been made, packed and mailed, an additional email will be sent with the name of the shipping courier and a tracking #.

What are your delivery options?
 

If ordering in the US, most items will be shipped via USPS priority shipping, but based on your time constraints and needs, an expedited shipping method may be used for an additional fee.

Be sure to contact us directly via support@johnteesshirts@gmail.com to request an alternative shipping method if you require your item sooner than the anticipated shipping date.

If you are an International resident, please contact us to confirm preferred shipping options for an additional fee.

**All orders $30 or more, qualify for free shipping!**

 

How do I return or exchange an item?
 

If a clothing item does not fit, please email us at support@johnteesshirts.com to inform us of your intentions, then within 1 week, please return the UNWORN item to the shipping address provided in your confirmation email (also on package sent to you).

(If you cannot find the address, please email us.)

Along with the unworn clothing item, please also include your order number and whether you want a refund or exchange and note what color/size you want to exchange for,

We will provide a full refund immediately upon receipt of the item or ship out the replacement item within 3-5 business days,

 

Cost of shipping the item back to us will be the customer's responsibility, however, if you are seeking a replacement, we will cover the cost of shipping the new item to you.

 

Please email support@johnteesshirts.com with questions.

How can I support music education?

John Tees Shirts advocates for the access to instruments and music education to all musicians, especially youth, with the goal to gain a non-profit status in the near future. My mission is to provide grants, scholarships and other fundraising efforts in my dad's honor, donating funds to aspiring musicians, keeping music programs in schools and assisting in the support of several National and International non-profit charities listed on our Giving Back page. All of these wonderful organizations contribute funds, grants, instruments, resources and promotes advocacy to various music related causes.

 

Check out each charity's website via the links provided on our Giving Back page.

 

It is thanks to your contributions, that we can inspire young children and youth, helping to keep music programs alive!

Also, remember to support local independent musicians!