Have any questions or concerns ? We’re always available to help! Please send us an email at
How do I track my order?
Once you order is placed, an email confirmation with your order details will be sent. After the item(s) have been made, packed and mailed, an additional email will be sent with the name of the shipping courier and a tracking #.
What are your delivery options?
If ordering in the US, most items will be shipped via USPS priority shipping, but based on your time constraints and needs, an expedited shipping method may be used for an additional fee.
Be sure to contact us directly via support@firstname.lastname@example.org to request an alternative shipping method if you require your item sooner than the anticipated shipping date.
If you are an International resident, please contact us to confirm preferred shipping options for an additional fee.
**All orders $30 or more, qualify for free shipping!**
How do I return or exchange an item?
If a clothing item does not fit, please email us at to inform us of your intentions, then within 1 week, please return the UNWORN item to the shipping address provided in your confirmation email (also on package sent to you).
(If you cannot find the address, please email us.)
Along with the unworn clothing item, please also include your order number and whether you want a refund or exchange and note what color/size you want to exchange for,
We will provide a full refund immediately upon receipt of the item or ship out the replacement item within 3-5 business days,
Cost of shipping the item back to us will be the customer's responsibility, however, if you are seeking a replacement, we will cover the cost of shipping the new item to you.
Please email with questions.
How can I support music education?
For EVERY purchase, 5% of the profits will be donated to one of the several National and International non-profit charities listed on our Giving Back page. All of these wonderful organizations help to provide students the accessibility to instruments and music education programs.
Check out each charity's website via the links provided on our Giving Back page.. It is thanks to you that John Tees Shirts is able to support such wonderful music non-profits!
*If there is one particular charity you have a preference for contributing to, please email us at when you place your order and specify which one you want the donation to go to.
We highly encourage everyone to individually donate to whichever cause they feel most passionate about, knowing you are responsible for providing children and youth with music programs, instruments, funding for their schools and enabling them to become talented young musicians!